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Focusing on local realities and more precisely on urban contexts, post‐conflict reconstruction can use development as an instrument for peace ‐ or even as a weapon for peace. At the present time, in an era of non‐conventional conflicts, actors can launch development during a conflict. This is especially true when a conflictual situation does not have a precise end. When development works, at the local scale, urban territories are active and central actors. Local territories play a central role in both development and post‐conflict reconstruction. This paper focuses on territories, but also on their complex powers in development projects. In fact, in African realities, powers are certainly linked to the “politique du ventre” theorized by Jean‐Francois Bayart, but cannot be reduced only to the unique African interpretation of State power. This paper uses Senegalese examples, raising questions and offering insights from a geographic point of view. Nevertheless, many other examples in a variety of countries fit the proposed analysis. From colonial times, human geography has a long experience in questioning development. French geographers have studied the philosophy of development, have criticized the projects and served as experts in many cases since the 1950s. For decades they focused primarily on rural territories; however, at the present time, they look more to cities, especially capitals. The reason for this shift can be easily identified. Wars take place essentially in capital cities and development starts in the same places.

The purpose of this paper is to consider the enrolment at university and the subsequent possible dropout as a piece of the school-to-work transition and ask whether it improves or worsens the labour market outcomes a few years after graduation from the high school.

The analysis exploits data from the upper secondary graduate survey by ISTAT on a cohort of high school graduates and investigates the effect of dropping out four years after graduation. The labour market outcomes of university dropouts are compared to the outcomes of high school graduates who never enrolled at university. A propensity score matching approach is applied. The model is also estimated on the subsamples of males and females.

The findings show that spending a period at university and leaving it before completion makes the transition to work substantially more difficult. Both the probability of being NEET and getting a bad job increase in the case of dropout, while no relevant effect is found on earnings. Moreover, the impact of university dropout tends to be more harmful the longer the spell from enrolment to dropping out. Separate estimates by gender point out that females appear to be relatively more affected in the case of dropping out without a fallback plan.

While the existing studies in the literature on the school-to-work transition mostly focus on the determinants of the dropout, this paper investigates whether and how the employment outcomes are affected by dropping out in Italy. Moreover, university dropouts are compared to high school graduates with no university experience, rather than to university graduates. Finally, evidence on the mechanisms driving the effect of dropping out is provided, by considering timing and motivations for dropping out.

This paper aims to examine the antecedents of customer inertia (i.e. knowledge, confusion, perceptions of competitor similarity and switching costs) and their relationship to customer satisfaction, service providers’ switching intentions and actual switching behavior. Customer inertia is said to reduce the incidence of service provider switching; however, little is known about the antecedent drivers of inertia.

The conceptual model was tested by a longitudinal/discontinuous panel design using an online survey research of 1055 adult (i.e. +18 years old) subscribers to cell phone services. Partial least squares (PLS) path modeling was used to simultaneously estimate both the measurement and structural components of the model to determine the nature of the relationships between the variables.

Findings of the PLS structural model provide support for the direct relationship between customer inertia and its antecedents (i.e. knowledge, confusion, perceptions of competitor similarity and switching costs). The results show that customer inertia has a moderate negative effect on the intention to change service providers but had no measurable effect on the actual behavior of changing service providers, other than indirectly, by influencing the perception of difficulty in switching some 11 months later. Further results from an analysis of indirect pathways of the antecedents to inertia show that switching costs are the only variable which indirectly reduce intentions to change service providers. The results also show that the effect of satisfaction on switching service providers is partially moderated by inertia. Importantly, these relationships are reasonably robust given past switching behavior and contract status of consumers.

The authors find evidence which explains some of the causes of inertia, and show that it has both direct and moderating effects on service provider switching intentions, though not necessarily the behavior of changing service providers. However, support was found for its indirect role through intent as an influence on switching behavior. Importantly, the authors find that inertia has lingering effects, in that it influences the perception of switching difficulties and, hence, behavior up to 11 months in the future.

Managerial implications are that service firms can profit from customer inertia through a reduction in churn. However, high levels of customer inertia over the longer term may increase the level of customer vulnerability to competitor offers and marketing activities, as satisfaction with the provider does not in itself explain switching intentions or behavior.

This study is the first study to contribute to an understanding of the antecedent drivers of customer inertia with respect to service provider switching and to empirically evaluate a variety of antecedent factors that potentially affect switching intentions. Importantly, the long lasting latent effect of inertia in indirectly influencing service switching behavior was found to persist some 11 months later.

This paper aims to formulate and prepare a series of alkyd paints with new anticorrosive pigments, eco-friendly to the environment, based on a natural zeolitic rock modified by ion exchange to incorporate passivating cations.

The electrochemical characterization of the painted steel was carried out by conductivity measurements, linear polarization tests, measurements of the corrosion potential and electrochemical noise measurements. Besides, accelerated tests in standard environmental chambers were also carried out.

The results show that clinoptilolite–mordenite-based pigments incorporated in the paint provide acceptable anticorrosive properties, taking into account their low environmental impact and the use of a natural resource of low cost. The inhibitory efficiency of ZLa is higher than 80% and of ZPr is close to 70%. The electrochemical assays of the coated panels with the alkyd paints ZLa and ZPr shows similar behavior.

In this work, good results were obtained with an alkyd resin, but other resins could be tested. Paints could also be formulated with modified zeolites as a complement to others traditional anticorrosive pigments.

These paints could be used for the protection of metal structures in low corrosive environments.

There are not many published works using zeolites as anticorrosive pigments.

While substantial literature has addressed the benefits that sponsors seek from linking with a sports property, relatively little attention has been given to the potential costs businesses risk from such relationships. This paper suggests that beyond ambushing there are eight risks companies are likely to consider. Four can be controlled relatively easily: liability exposure; insensitivity to public sentiment to changing established rules or formats, the name of a facility or team or a team's uniform; insensitivity to the prevailing societal and political environment; and opposition from workers or stockholders. Companies have less control over: poor presentation of the event; poor performance by either the sponsored team/player or the company's products if the event is being used as a demonstration platform; association with disreputable behaviour; and trauma to performers.

The lean production system and world class manufacturing (WCM) have been prominent in recent studies due to their conceptual synergy. However, although the number of studies is increasing, the research is immature, especially regarding the interaction between topics. Therefore, the purpose of this paper is to rank the tools of the lean production system, indicating how they help organizations achieve WCM, using the theory of grey systems.

Therefore, the authors conducted an initial survey to collect data to determine how the lean production tools are related to the WCM pillars. These data were analyzed by the grey relational analysis statistical method, which passes through the construction of four stages.

The results show that of the lean production tools, stream mapping, kaizen, total productive maintenance, Six Sigma, standardized work and 5S stand out for their use and implementation in the organizational environment and facilitate organizations’ transitions to world-class performance through the WCM pillars.

The results achieved guide organizations to use the tools of the lean production system to help them reach world class status.

This paper stands out in the field of operations management, specifically in the research on lean production, by making use of the theory of grey correlation system in an innovative and original way. In addition, it promotes the consolidation of information on two of the main administrative strategies currently employed in the organizational environment.

Several countries have carried out air quality monitoring in professional workplaces where chemicals are used. Health-care spaces have been less investigated. This paper aims to define a protocol, as developed by a research group, for inpatient rooms to understand the state of the art and to suggest design and management strategies for improving process quality.

Starting from the ISO-16000 standard and guidelines for monitoring activities, a protocol is defined for a one year investigation, with passive samplers. Through data analysis of the investigations and analysis of the cleaning and finishing products, heating, ventilation and air conditioning and maintenance activities, etc., it is possible to highlight the potential influences of chemical pollution.

A methodology is defined for understanding the chemical pollution and the possible factors related to construction materials, cleaning products and maintenance activities.

The paper analyzes only a limited number of case studies because the monitoring activity is still in progress.

The investigation offers a starting point for a wide tool for the definition of design, maintenance and management strategies in health-care facilities.

The research project, aimed at improving the knowledge of indoor air quality (IAQ) in inpatient rooms, is a starting point for a supporting tool for future regulations concerning health-care facilities.

IAQ is an issue on which many governments are focusing. Several health-care researchers have reported studies that aim at improving users’ health. Most investigations are about biological and physical risks, but chemical risks have been less studied. The paper suggests some design and management strategies for inpatient room.

The current advancements in technologies and the internet industry provide users with many innovative digital devices for entertainment, communication and trade. However, simultaneous development and the rising sophistication of cybercrimes bring new challenges. Micro businesses use technology like how people use it at home, but face higher cyber risks during riskier transactions, with human error playing a significant role. Moreover, information security researchers have often studied individuals’ adherence to compliance behaviour in response to cyber threats. The study aims to examine the protection motivation theory (PMT)-based model to understand individuals’ tendency to adopt secure behaviours.

The study focuses on Australian micro businesses since they are more susceptible to cyberattacks due to the least security measures in place. Out of 877 questionnaires distributed online to Australian micro business owners through survey panel provider “Dynata,” 502 (N = 502) complete responses were included. Structural equational modelling was used to analyse the relationships among the variables.

The results indicate that all constructs of the protection motivation, except threat susceptibility, successfully predict the user protective behaviours. Also, increased cybersecurity costs negatively impact users’ safe cyber practices.

The study has critical implications for understanding micro business owners’ cyber security behaviours. The study contributes to the current knowledge of cyber security in micro businesses through the lens of PMT.

The best treatment for femur fractures is the surgical one within 48 h from the admission to the hospital. These fractures have serious consequences, both in terms of morbidity and socio-economic impact. In the hospital A.O.R.N. Cardarelli of Naples in Italy, the mean pre-operative length of hospital stay (LOS) was nine days and just 4 per cent of patients was operated within the suggested time. Therefore, a diagnostic-therapeutic-assistance path (DTAP) was implemented to improve the process.

This paper analyzes two groups of patients (534 and 562, respectively) before and after the introduction of DTAP, through six sigma (SS) based on define, measure, analyze, improve and control cycle. Age, gender, American Society of Anaesthesiologists (ASA) score, cardiovascular diseases, diabetes and allergies were used as independent subgrouping variables. The t-tests and chi-square were performed to compare the groups, tools of SS were used.

The analyses were conducted considering overall patients and some subgroups. The overall reduction in LOS was about 54 per cent, patients without cardiovascular diseases and with a low ASA score had the highest reduction, more than 60 per cent. All the p-values proved a high statistically significant difference between the two groups.

The influence of the Italian health-care system is a minor limitation while, unfortunately, the lack of a follow-up did not allow quantifying the real gain in health of patients. A lean thinking analysis would suit this context.

There are practical advantages for both hospital and patients: the hospital will have an increase in admissions and more beds available, while patients will benefit of a faster intervention and a shorter wait.

This is the first analysis through SS of DTAP showing its positive influences in terms of both socio-economic impact and patients’ outcome. Policy leaders could use this study as an example to evaluate the introduction of the same clinical pathway in other health facilities.